Shipping & Returns
1 . Shipping – Always Free
| Region | Service | Estimated Transit | Tracking | Duties/Taxes* |
|---|---|---|---|---|
| North America & Europe | Priority Express | 5-8 business days | Yes | Collected at checkout where applicable |
| Asia–Pacific | Expedited Airmail | 4-7 business days | Yes | Pre-paid at checkout |
| Middle East & Africa | Tracked Airmail | 7-12 business days | Yes | Payable on arrival |
| Latin America & Remote Islands | Tracked Airmail | 10-15 business days | Yes | Payable on arrival |
*Import duties and local taxes are governed by the destination country.
Processing Time: 1-3 business days before dispatch.
Automatic Tracking: We email a live tracking link the moment your parcel leaves our warehouse.
1.1 Shipping Disclaimers
Delivery targets are estimates only. Delays may occur due to customs inspections, severe weather, labor strikes, carrier network congestion, public-health measures, or other force-majeure events. We are not liable for such delays, but our support team will liaise with carriers and assist with claims.
1.2 Why Our Shipping Is Better
-
Multiple regional warehouses—orders ship from the facility closest to you for faster arrival.
-
Full insurance—lost parcels are reshipped or refunded in full.
-
Eco-friendly packaging—100 % recyclable, carbon-neutral certified.
2 . Returns & Refunds
| Policy Element | Details |
|---|---|
| “Change-of-Mind” Window | 14 calendar days from the delivery date; no reason required. |
| Condition of Goods | Items must be new, unwashed, with tags and original packaging. |
| Return Shipping Cost | Paid by the buyer; we recommend a tracked service. |
| Inspection & Refund Timing | Refund issued within 14 days after our warehouse confirms receipt and condition. |
| PayPal Refunds | Credited back within 14 days (up to 30 days where local law mandates). |
| Refund Method | Automatically to the original payment method and currency. |
2.1 Refund Procedure
-
Contact Us – Email [email protected] with order # and item(s) you wish to return.
-
Receive RMA – We reply within 24 hours with a Return Merchandise Authorization and return address.
-
Ship Items – Send the parcel within 7 days of receiving the RMA; write the RMA on the label.
-
Quality Check – Inspection completed within 3 business days of arrival.
-
Refund Issued – You receive an automated confirmation once the refund is processed.
3 . Payments & Currencies
-
Accepted Payment Methods: Visa, MasterCard, American Express, Discover, JCB, UnionPay, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, and major regional e-wallets.
-
Multi-Currency Checkout: Pay in EUR,GBP,USD,etc. or 20 + other local currencies—what you see at checkout is what you are charged.
4 . Need Help?
Customer Service
-
Email: [email protected]
-
WhatsApp/Phone: +852 59154020 (Mon–Fri 09:00-18:00 HKT)